Magento 2 · Adobe Commerce · Hyvä
BUILT FOR
Magento
IN COOPERATION WITH
MADE FOR
D2C Brands · Marketplaces · Electronics & Appliances · Fashion & Apparel · Automotive & Tire Retail · Omnichannel Retailers
15 min
first follow-up
3×
cart recovery vs email
01
Carts fill up and go quiet
A shopper reaches checkout, hesitates, and leaves. Nothing follows them.
02
Email carries every update
Order confirmations land in inboxes customers may never open.
03
Questions wait for office hours
Product questions arrive at every hour; answers arrive next morning.
04
The storefront cannot talk back
The catalog knows everything; the shopper cannot ask.
~70% of carts are abandoned before checkout — and most of that silence is recoverable with a conversation.
Abandoned cart recovery
On-site chat widget
Transactional messaging
Customer data sync
A Live Order, Start to Finish
One click in Magento, a message on WhatsApp
Follow one order through the integration — your team never leaves the Magento admin, your customer never leaves the conversation.
1
WhatsAppCart abandoned
The follow-up carries the product, the total, a Magento coupon and a one-tap restore link.
2
WhatsAppOrder placed
A confirmation goes out the moment the order lands, in a conversation the customer actually opens.
3
Magento AdminYour team ships it
One click on Ship, exactly the way your team already works. Nothing extra to learn.
4
WhatsAppTracking follows
Carrier and tracking number arrive in the same conversation.
5
Exairon InboxQuestions answered right there
AI answers instantly from your catalog; a person joins when needed.
Events in Magento
Cart abandoned
Order placed
Shipment created
Customer created or updated
Coupon generated
Exairon ConnectREST API
Conversations in Exairon
WhatsApp template sent
On-site chat answered by AI
Routed to an agent
Customer record created
Interaction logged & analysed
Bearer token auth
Credentials stored encrypted in Magento. Nothing sensitive travels in the clear.
Queued and retried
Cron and queue processing. Failed calls retry automatically — nothing is lost.
Logged end to end
Every request traceable, scoped per store view.
Step 01
Install the module
A standard Magento 2 extension. Compatible with Luma and Hyvä storefronts.
Step 02
Connect your account
Paste your Exairon credentials in the admin, press test connection, and the channels load themselves.
Step 03
Switch on the flows
Cart recovery, chat widget, transactional messages and customer sync, each enabled per store view.
From install to the first recovered cart in a single afternoon.
FAQ
