Magento 2 · Adobe Commerce · Hyvä
BUILT FOR
Magento
IN COOPERATION WITH
Hyvä support
GraphQL support
A Live Order, Start to Finish
One click in Magento, a message on WhatsApp
Follow one order through the integration — your team never leaves the Magento admin, your customer never leaves the conversation.
What It Looks Like
The WhatsApp cart-recovery message, the AI webchat on the storefront, and the Exairon configuration panel inside the Magento admin.
The Platform
One inbox behind every channel
The module is the connection. Behind it sits the full Exairon platform, where human and AI agents work the same conversations as one team.
One inbox for every channel
Storefront chat and WhatsApp land in the same place, with the store the conversation came from tagged on it.
Context before the first reply
Customer profile, attributes, recent conversations and tags sit beside the thread.
The AI hands over cleanly
The bot tags the subject, tells the customer a person is joining, and assigns the conversation to an operator.
Tickets for the back office
Raise a ticket by hand, or let the AI draft it from the conversation.
Voice of Customer on demand
The AI analyses a conversation and reports sentiment, churn risk and expansion signals.
Hyvä compatible
Full support for Hyvä themes. Widgets and templates work natively with Hyvä’s Alpine.js and Tailwind CSS stack.
GraphQL ready
Data and configuration are exposed through Magento’s GraphQL API.
The chat widget and every messaging flow work on Hyvä out of the box — no extra front-end development.
Chat widget and messaging flows work out of the box on Hyvä themes
Frontend components run natively on Hyvä’s Alpine.js and Tailwind CSS stack
Tested with every new Hyvä release
Classic Luma storefronts are supported identically
No extra front-end development required
Exairon Connect is a native Magento 2 module that runs asynchronously on the Magento message queue.
For developers
Platform
Magento 2.4.3+ on PHP 8.1+
Standards
Built to Magento coding standards by Magmodules
Async
Three dedicated queue topics: customer sync, transactional and abandoned cart
GraphQL
Data and configuration exposed through Magento’s GraphQL API
CLI
Bulk customer sync via bin/magento exairon:connect:customer:sync
Data quality
Phone numbers validated with libphonenumber before WhatsApp delivery
Diagnostics
One-click self-test for PHP, Magento, API connection and cron
Good to know for store owners
Setup
Minutes, not days. Paste the API token and press Test Connection
Control
Every flow toggles per store view from the admin
Performance
Nothing blocks checkout; events queue in the background
Reliability
Failed calls retry automatically, with complete logging
Consent
Campaign opt-outs in Exairon are honoured in every flow
Security
The API token is stored encrypted, with separate debug and error logs
Release Status
Live today, and what comes next
Live today
Abandoned cart recovery on WhatsApp
On-site chat widget for Luma and Hyvä
Order confirmation and shipment messaging
Customer sync from Magento
Configuration inside the Magento admin
Roadmap · not yet released
Customer 360
Magento order history inside the Exairon customer and conversation screens
Catalog-trained AI
The product catalog feeding the AI knowledge base continuously
Segmented campaigns
Audiences built from Magento groups, tags and purchase behaviour
Post-purchase upsell
Automated cross-sell, re-order and review request flows
Two-way ticketing
Ticket status synchronised both ways, with smart categorisation
FAQ
