01
They call the WhatsApp Business number they already message, from the same chat.
02
It picks up in a natural voice, answers questions and runs the same flows as your WhatsApp chats.
03
The live call moves to a person, who sees what was already said and carries on in the same conversation.
AI agent
On call · 01:12
Lena
AI agent
Lena
AI agent
Every line is saved to the conversation
Nothing gets repeated
The transcript of the AI conversation is in front of your agent before they say hello.
Answered in the browser
Your team takes calls from the Exairon inbox. No desk phones and no separate phone line.
A queue that keeps callers informed
Callers wait with your own hold music and hear their place in line.
LH
Lena Hoffmann
WhatsApp Business
Call answered by AI agent
Airport transfer · Family van · up to 6 bags
Pickup at AYT · 12 June, 14:20
Add to booking
Sent during the call
Perfect, added to my booking.
Send messages mid-call
Share a link, an address or booking details on WhatsApp while you are still talking.
Every call on the timeline
Ring time, wait time and talk time are saved next to the messages when the call ends.
One inbox for both
Calls land in the same inbox and conversation as the chat, so the whole history stays in one place.
1
Ask for permission
Send the request in a message, a template or a flow step.
2
See who said yes
Each conversation shows whether calls are allowed and for how long.
3
Call in one click
Or let your AI agent work through a list with a call script.
Business hours and holidays
Queue with your own hold music
Position announcements
Workload or round robin routing
Choose the AI voice
Hospitality
Guests call about rooms, transfers and late checkouts from the chat where their booking already is.
Medical tourism
International patients reach your clinic without international dialing, in the app they already use.
Real estate
Buyers call about a listing straight from WhatsApp, and your agent sees the conversation so far.
Education
Students and parents ask about programs by voice, and your team follows up in the same thread.
Meta’s WhatsApp Business Calling API brings internet based voice calls (VoIP) to the WhatsApp Business Platform. Moving from the WhatsApp Business App to the API used to mean giving up calls. Not anymore.
Calls run over WhatsApp, so customers anywhere can reach you without international dialing, and you do not need a separate phone line. It matters most where one conversation decides a sale: hospitality, medical tourism, real estate and education.
Customer calls are free
Calls your customers start from WhatsApp are not charged, for you or for them.
Permission comes first
Before you call, the customer allows calls for 7 days or permanently and can take it back at any time. WhatsApp lets you ask at most once a day and twice in seven days.
Business calls are billed per minute
Meta charges the calls your business starts by the minute, at a rate set by the destination country.
Where it works
Customers can call you wherever the WhatsApp Business Platform is available. Calling customers is not yet supported in a few countries, including the US and Canada.
Still deciding? Our team can show you WhatsApp calling in Exairon in a short demo.
Request a Demo
→
