Get to know your customers' behavior
Gain insight into your customers’ behaviour by analysing interactions between your teams and customers. Exairon automatically collects data on customer interactions, providing valuable insights through detailed reports, while saving on data storage costs.
Gain valuable insights through reports.
View all chats
Uncover the total number of interactions between virtual assistants and customers.
Analyse your actions.
Evaluate the effectiveness of your interactions, carried out with operators or virtual assistants.
Review interactions that are frequently engaged with by customers.
Analyze the most recurring topics within your customers’ interactions.
Analyse your user data with a single click!
Customer Happiness Score
Track your customers’ successful interactions and improve even more!
Discover the rush hour
Find out when your users are most active.
Key Metrics of the customer dialogues
Understand the key metrics of customer dialogues.
Enhance customer experience by analysing past interactions.
Review the chat history and actions taken by your operators during the conversation.
Chat sessions are connected to users’ interactions, allowing you to obtain a complete context of each chat.
Gather feedback from both operators and machinas, and implement real-time improvements.
Start your autonomous customer journey today with Exairon and unlock countless opportunities to scale your business