Exairon Interact · Unified Omnichannel Communication
Exairon Interact · Unified Omnichannel Communication

Manage Every Customer Conversation, Across Every Channel, with Complete Context

Manage Every Customer Conversation, Across Every Channel, with Complete Context

Bring customer conversations from more than 15 channels, including WhatsApp, voice, email, webchat and social media, into a unified inbox. Let AI agents and human teams work together to deliver faster, more consistent and personalised experiences.

Bring customer conversations from more than 15 channels, including WhatsApp, voice, email, webchat and social media, into a unified inbox. Let AI agents and human teams work together to deliver faster, more consistent and personalised experiences.

Experience Interact

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15+ channels · AI + human teams · Real-time translation · Complete customer context

15+ channels · AI + human teams · Real-time translation · Complete customer context

Conversations
H
Elif Kayanow
Deniz: Friday is confirmed ✓
A
Mert Demir2m
Machina: Your return is approved
H
Ayşe Yılmaz6m
Selin: Call ended · 3:42
A
Can Öztürk9m
Machina: Invoice copy sent
A
Zeynep Arslan12m
Machina: Store hours shared
H
Burak Şahin15m
Machina: Ad enquiry answered
Elif Kaya
HHybridWhatsApp
AI handlingHuman joinedContext preserved
Started on Instagram · Tue
Hi! I ordered the linen sofa on Instagram. Can I move the delivery to Friday?
Machina AI
Sure, Elif. Order #45821 is booked for Thursday. Friday 14:00–18:00 is available. Shall I switch it?
Yes please. Can I also add the matching cushions?
Human joined · Deniz from Sales
Deniz · Sales
Done ✓ Friday is confirmed and the cushions are added with your 10% loyalty discount.
Different channels, shared customer context, one connected team.
Leading brands managing customer experience with Exairon
Leading brands managing customer experience with Exairon
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15+

15+

15+

communication channels

24/7

24/7

24/7

AI-powered service

9M+

9M+

9M+

annual interactions

Multilingual

Multilingual

Multilingual

customer experience

Connected Customer Experience
Connected Customer Experience

Customers Change Channels. Their Experience Shouldn’t.

Customers Change Channels. Their Experience Shouldn’t.

A customer may start a conversation on Instagram, continue on WhatsApp, call later or send an email. Exairon Interact connects every touchpoint under the same customer profile and conversation history, eliminating fragmented experiences.

A customer may start a conversation on Instagram, continue on WhatsApp, call later or send an email. Exairon Interact connects every touchpoint under the same customer profile and conversation history, eliminating fragmented experiences.

Without Interact
With Exairon Interact
Scattered channel screens
Unified inbox
Repeated customer details
Complete customer context
Invisible conversation history
Shared history across channels
Manual routing
Smart routing
Disconnected AI and human teams
AI + human collaboration
Inconsistent customer experience
Seamless channel switching
Unified Omnichannel Inbox
Unified Omnichannel Inbox

From WhatsApp to Voice, Every Conversation in a Shared Workspace

From WhatsApp to Voice, Every Conversation in a Shared Workspace

Let your teams manage every customer conversation from a single workspace without switching between channels or applications. Give them instant access to customer history, contact details, previous requests and business data while the conversation is active.

Let your teams manage every customer conversation from a single workspace without switching between channels or applications. Give them instant access to customer history, contact details, previous requests and business data while the conversation is active.

Manage sales, marketing, support and operational conversations through one business WhatsApp number with AI and human teams.
Conversations
H
Elif Kayanow
Elif: Yes, keep me posted
A
Mert Demir2m
Machina: Your return is approved
H
Ayşe Yılmaz6m
Selin: Call ended · 3:42
A
Can Öztürk9m
Machina: Invoice copy sent
A
Zeynep Arslan12m
Machina: Store hours shared
H
Burak Şahin15m
Machina: Ad enquiry answered
Elif Kaya
HHybridWhatsApp Business
Hi! Is my order shipping today?
Machina AI
Yes, #45821 leaves our warehouse at 16:00. Shall I send delivery updates here?
Yes, keep me postedChange address
Yes, keep me posted
Info
Customer Information
EKElif Kaya
WhatsApp
Email
Meeting
Call
NameElif Kaya
Phone+90 532 *** 45 21
CountryTR
CityIstanbul
Customer TagVIP
Conversation Information
AssigneeDeniz
TeamSales Team
Channel TypeWhatsApp Business
AI + Human Collaboration
AI + Human Collaboration

The Right Balance of Automation and Human Expertise for Every Conversation

The Right Balance of Automation and Human Expertise for Every Conversation

Not every customer conversation requires the same level of automation. Exairon Interact lets your teams operate autonomously, semi-autonomously or in hybrid mode based on the scenario, customer segment and complexity of the request.

Not every customer conversation requires the same level of automation. Exairon Interact lets your teams operate autonomously, semi-autonomously or in hybrid mode based on the scenario, customer segment and complexity of the request.

Mert Demir
HHybridWhatsAppAI + human · one thread
My blender arrived damaged. Can I get a replacement?
Machina AI
Sorry to hear that, Mert. Could you send a photo of the damage?
📷 photo.jpg
Machina AI
Thanks for the photo. I’m connecting you with Selin from our returns team to approve this.
Handed to Selin · full context attached
Selin · Returns
Approved ✓ Your replacement ships today, and I’ve added a 15% voucher for the trouble.
AI actions
Order verified in ERP
Damage photo collected
Human approval
Exception approved · 15% voucher
Conversation history preserved
Advanced Conversation Management
Advanced Conversation Management

Route Every Conversation to the Right Team, with the Right Priority and Complete Context

Route Every Conversation to the Right Team, with the Right Priority and Complete Context

Go beyond simply answering conversations. Ensure every interaction is handled by the right team, at the right time and in line with your service standards.

Go beyond simply answering conversations. Ensure every interaction is handled by the right team, at the right time and in line with your service standards.

Ayşe Yılmaz
HHybridWebchat
Routed → Returns team · TR · VIP
VIP · SLA 00:12:40
My order arrived with a missing part. I need it before the weekend.
Internal note · Deniz
@Can can you check if the Ankara warehouse has the part?
Transfer to LogisticsAdd specialist
Ticket #T-1182 → Logistics · due today
Suggested reply · order data + knowledge base
I’m sorry for the trouble, Ayşe. We’ll ship the missing part today with express delivery so it arrives by Friday.
Use
Type a reply…
Customer Information
AY
Ayşe Yılmaz
Gold member · Ankara
History
3 orders · 2 conversations
Open requests
Missing part
Connected data
CRM · ERP · Orders
Multilingual Customer Service
Multilingual Customer Service

Let Customers Write in Their Language and Your Team Reply in Theirs

Let Customers Write in Their Language and Your Team Reply in Theirs

Deliver the same service standard across markets with real-time translation and multilingual AI agents. Customers and representatives communicate in their preferred languages while meaning and context remain intact.

Deliver the same service standard across markets with real-time translation and multilingual AI agents. Customers and representatives communicate in their preferred languages while meaning and context remain intact.

Customer view
Sanne de Vries · WhatsApp
🇳🇱 Nederlands
Hallo, mijn pakket is nog niet aangekomen. Kunt u mij helpen?
Natuurlijk, uw pakket wordt morgen bezorgd. Ik stuur u meteen het trackingnummer.
Uw trackingnummer is NL-48213. U kunt uw pakket hier volgen.
You can write in your own language
Typ een bericht…
Translated in real time
Sanne de Vries
HHybridWhatsAppAuto-detected: Dutch
Agent workspace
Hi, my package hasn’t arrived yet. Can you help me?
Translated from Dutch
Deniz
Of course, your parcel will be delivered tomorrow. I’m sending your tracking number now.
Machina AI
Your tracking number is NL-48213. You can follow your parcel here.
Translated in real time
Translated in real time
Write in English…EN → NL
Shared translation for AI and human conversationsMeaning and context preserved
Interact for Every Team
Interact for Every Team

From Sales to Support, Give Every Team the Same Customer Context

From Sales to Support, Give Every Team the Same Customer Context

Different teams may manage different customer needs. Exairon Interact brings sales, marketing, customer service and operations together around a shared conversation history and customer profile.

Different teams may manage different customer needs. Exairon Interact brings sales, marketing, customer service and operations together around a shared conversation history and customer profile.

Sales
Engage leads instantly, understand their needs and buying intent, route them to the right sales representative and manage every follow-up in the same conversation.
Example KPIs
3x
Faster lead response
+40%
More qualified leads
+25%
Higher conversion
Sales · Scenario
Shared conversation history
Instagram ad · Linen set
3-seat sofa · budget ₺40K · this month
Lead score 82 · high intent
Routed to Sales · Istanbul · Deniz
Quote sent · follow-up Friday
Connected and Enterprise-Ready
Connected and Enterprise-Ready

Works with Your Existing Systems and Enriches Customer Context

Works with Your Existing Systems and Enriches Customer Context

Exairon Interact connects with CRM, ERP, e-commerce, order, payment, appointment and support systems. Representatives access the information they need and take action without leaving the conversation workspace.

Exairon Interact connects with CRM, ERP, e-commerce, order, payment, appointment and support systems. Representatives access the information they need and take action without leaving the conversation workspace.

CRM and customer data
ERP and order management
E-commerce and product information
Payment systems
e
Exairon Interact
Unified inbox · customer context
Calendar and appointment
Contact centre and telephony
Ticketing and support systems
Reporting and business intelligence
Security and enterprise compliance
ISO 27001
GDPR and KVKK aligned
Microsoft Azure infrastructure
On-premise deployment option
Role-based access and permissions
Open APIs and webhooks
Auditable activity history
Transformation with Interact
Transformation with Interact

Less Complexity. More Context. Exceptional Customer Experience.

Less Complexity. More Context. Exceptional Customer Experience.

Replace fragmented channels, disconnected conversations and separate tools with a shared platform that brings customer communication, AI and human teams together.

Replace fragmented channels, disconnected conversations and separate tools with a shared platform that brings customer communication, AI and human teams together.

Without Interact
Live chat tool
Call centre software
Shared mailbox
Social inbox
WhatsApp phone
Spreadsheet
CRM tab
Ticketing tool
Context lost between tools
With Exairon Interact
e
Exairon Interact
Unified inbox
AI agents
Human teams
One platform, one customer context
Faster first response
Engage customers faster, regardless of channel.
Shorter resolution time
Resolve requests faster by preserving complete context.
Higher agent productivity
Let AI handle repetitive work so teams can focus on higher-value conversations.
More consistent service quality
Apply shared service standards across channels and teams.
Greater automation
Manage conversations autonomously, semi-autonomously or in hybrid mode.
A complete customer view
See every customer’s channel, conversation and transaction history in one profile.
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Transform Your Customer Experience with AI to Grow Your Business

Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business

Request A Demo

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Transform Your Customer Experience with AI to Grow Your Business

Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business

Request A Demo

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Transform Your Customer Experience with AI to Grow Your Business

Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business

Request A Demo