Exairon Customer Experience Automation Platform

Human and AI Agents, Perfectly Aligned for Exceptional Customer Experience

Empower Human & AI hybrid teams to work seamlessly and deliver fast, outcome-driven customer experiences across all digital channels.

Start Free Trial

Exairon Customer Experience Automation Platform

Human and AI Agents, Perfectly Aligned for Exceptional Customer Experience

Empower Human & AI hybrid teams to work seamlessly and deliver fast, outcome-driven customer experiences across all digital channels.

Start Free Trial

The choice of global brands

Unified Platform for End-to-End CX

Everything You Need to Transform Customer Experience

Engage customers proactively, manage every interaction, orchestrate operations and turn data into actionable insight. Exairon brings every dimension of customer experience together in a deeply integrated, modular platform.

The infrastructure that lets customers reach your brand on WhatsApp, Instagram, Facebook, Telegram, webchat and mobile chat, and get fast, accurate, personal service from a single integrated inbox.

✓

Multi-channel interaction

Manage conversations from every digital channel on one screen, end to end, without switching tools.

✓

Hybrid human + AI teams

Teams run autonomous, semi-autonomous or hybrid; when a human is needed, the best-fit operator is assigned automatically.

✓

Multilingual service

Real-time translation lets customers write in their own language while your team replies in theirs.

Explore Interact

Gives marketing teams end-to-end proactive marketing scenarios across digital channels, turning ad traffic into conversations and conversations into measurable results.

✓

Proactive WhatsApp marketing

Send mass or personalized rich-content WhatsApp campaigns straight from your customer data.

✓

Proactive web marketing

Offer visitors personalized products, campaigns and support based on their on-site behavior.

✓

Click-to-WhatsApp & QR campaigns

Connect Instagram and Facebook ads or field campaigns directly to interactive WhatsApp flows.

Explore Engage

The operations module for work that needs follow-up: assign, track and resolve customer requests, tasks and field activities across teams, without leaving the platform.

✓

Request management

Route requests that can't be solved in conversation to the right team, with SLA-based prioritization.

✓

Activity & task management

Schedule calls, visits and appointments, and monitor progress on a calendar.

✓

Mobile field operations

Field and remote teams stay connected with real-time collaboration from anywhere.

Explore Operate

Analyzes every conversation to turn customer interactions into data, insight and measurable customer experience improvement.

✓

Analytics & reporting

Track team, process and AI performance with metrics from every conversation.

✓

Voice of the customer

Collect feedback automatically and understand customer needs from conversation insights.

✓

Data-driven personalization

Use conversation data to serve personalized offers and service.

Explore Insight

AI-Native Customer Experience

Meet the AI Workforce Transforming Customer Experience

From natural voice conversations and human-like digital interactions to autonomous AI agents and real-time agent assistance, Machina brings every form of intelligence together. Deliver faster service, smarter sales and seamless experiences at any scale, across every channel.

Real-time voice conversations that sound human

Machina Voicebots answer every call instantly, speak naturally in your customer's language, and resolve routine requests end to end. When a call needs human judgment, they hand off to your team with full context.

✓Real-time AI voice conversations on every call

✓Natural, human-like speech in the customer's language

✓24/7 availability with zero wait time

✓Verifies, checks and takes action in your systems

✓Hybrid AI + human escalation with full context

Human-like digital avatars, live on screen

Machina Avatars give your brand a face. A lifelike digital human greets customers, presents products and answers questions in real time, in avatar-based video that feels personal, not scripted.

✓Lifelike digital humans with natural voice and expression

✓On-brand look, tone and personality

✓Guided walkthroughs for products and services

✓Works across web, mobile and in-store screens

✓Escalates to a person the moment it matters

AI chat agents that resolve end to end

Machina AI Agents handle the whole conversation across every chat channel. Powered by MachinaGPT, they understand intent, take action in your systems and close the loop, handing your team only what truly needs a person.

✓Instant, accurate answers on every channel

✓Human-like responses powered by MachinaGPT

✓Takes real action: orders, bookings, records

✓Automates up to 80 percent of repetitive requests

✓Seamless handoff with full conversation history

Your operators, with AI at their side

Machina Agent Assist powers the semi-autonomous mode of your hybrid team. While operators run the conversation, it reads the live context and suggests accurate, on-brand replies they can review, edit and send with one tap. Human oversight, AI speed.

✓Real-time reply suggestions from the live conversation context

✓Operator stays in control: review, edit, send with one tap

✓On-brand answers grounded in your knowledge base

✓Works in semi-autonomous and hybrid team modes

✓Every conversation trains your virtual assistants further

Machina Voicebot

Listening...

🎙️

MACHINA AVATAR

Ava

Customer Experience Agent

Machina AI Agent

Online

Type a message…➤

Deniz Aksoy

Support Operator

AI ASSIST

✦MACHINA SUGGESTS

Order #45821 · damaged item · return policy

I'm so sorry about that! I've just created a free return label for you.

Could you share a quick photo? I'll start a replacement right away.

You can choose an instant refund or a free replacement.

Type a message…➤

Unified Omnichannel Inbox

Manage Every Customer Conversation from a Single Workspace

Bring WhatsApp, voice, email, social media and 15+ customer engagement channels into a unified inbox. Route conversations intelligently, eliminate channel silos and enable AI and human agents to resolve every request together with full customer context.

Flagship channel

A full CX super-app: conversations, campaigns, Flows and Business Calling.

Orchestrate hybrid AI + human service

Automate core customer operations

WhatsApp Flows, Business Calling, multi-number co-existence and more

Integrate with enterprise systems with governance, compliance and control

FlowsGuided forms and menus inside the chat.

Business CallingVoice calls that stay in the same thread.

CampaignsOpt-in broadcasts with reply handling.

A controlled, automated and measurable enterprise channel.

Voice

AI voicebots pick up every call, in your customer's language.

Can I move my delivery to Friday?

Answered by AI

Instagram

DMs, comments and story replies handled by AI in one inbox.

deniz.astory reply

Is the linen sofa still in stock?

Answered in 4 seconds

E-mail

Long-form support with the same context as every other channel.

Re: Order #45821 refund2 min ago

Threads, attachments and signatures in the shared inbox.

Web chat

AI first live chat on your own website, with proactive engagement.

Exairon assistanton your site

Still choosing a size? I can help.

Transformation with Exairon

Less Complexity. More Context. Perfect Customer Experience.

Replace disconnected tools and fragmented processes with a unified platform that brings customer interactions, operations, AI and human teams together.

Without Exairon

final_v2_FINAL.xlsxwho owns this?password in wiki?CC: everyonedid anyone reply?v3_FINAL_final.pptxLive chat tool23Ticketing47Shared inbox #299+CSV exportsStandalone bot!Campaign toolPer-seat invoices6-month rolloutEmail macrosSlack thread #cx-fires99+Access request pendingCopy-paste macrosAnother spreadsheet!Escalation email chainSLA missed · 47 minContext lost between every one of them

With Exairon

One workspaceLive in days

WhatsApp · order #45821 resolved by AI, handed to Deniz for refund

InteractEngageOperateInsight

80% AI · 20% human

CSAT 4.6 ★First response <2s0 lost context

Human + AI hybrid CX

Machina AI agents answer instantly, 24/7, and resolve most requests end to end. The moment a conversation needs judgment or empathy, it moves to the right person with full context, so customers never repeat themselves.

Up to 80% automated

One unified platform

Interact, Engage, Operate and Insight run on the same data and the same inbox. Campaigns, service conversations, back-office tasks and analytics stop living in separate tools.

4 modules · 1 workspace

Fast time to value

Ready-made connections for WhatsApp, Instagram, web chat and more, plus templates and guided onboarding. You go live in days, not in a six-month implementation project.

Live in days, not months

Fair, scalable pricing

Pricing follows the value you get, not the seats you buy. Start small and scale to millions of conversations. The economics stay predictable the whole way.

No per-seat fees

How Leading Brands Deliver Better CX with Exairon

Trusted by 100+ leading global brands to deliver measurable customer experience results at scale.

Explore their success stories ->

Doğan Trend manages potential customers from Click to WhatsApp ads and organic sources for its 12 different brands much more efficiently and end-to-end to provide preliminary information, schedule test drives, and direct them to dealers through its Otopilot WhatsApp line.

%40

more conversions