Automative Industry Solutions
TRUSTED BY
Volkswagen · Stellantis · TEMSA · Doğan Trend · AVME
BUILT FOR
OEMs · Dealer Networks · Multi-Brand Distributors · Leasing & Fleet · Service Chains · EV Charging · Aftermarket
TRUSTED BY AUTOMATIVE LEADERS
Manufacturers, multi-brand distributors, premium retail networks, and aftermarket service operators — running customer operations on Exairon.
Doğan Trend
Multi-brand distributor · 12 brands on one WhatsApp line
TEMSA
Commercial vehicle manufacturer · 5 countries · 40+ service categories
AVME (Audi / VW)
Multi-brand distributor · bilingual virtual assistant
Stellantis / Mopar
OEM · regional multi-brand engagement
Remed Assistance
Roadside assistance & service · Dynamics 365–integrated
Lastikçim
Aftermarket tire retail · AI-first customer service
G2 4.8/5
· 30 five-star reviews · Best Support · High Performer · Easiest Admin
ISO 27001
Certified
Meta Business Partner
· Omnichannel lead capture across 15+ channels
· Click-to-WhatsApp ads from Facebook & Instagram
· Web chat, social, Google Business integration
· 24/7 AI captures leads even after hours
· 60% of leads arrive after-hours — never miss another
· AI + human collaboration on lead qualification
· Instant 3–5 second response time
· Model preference, budget, trade-in intent captured
· Automated lead scoring & routing to right sales rep
· Full conversation context — zero repeated information
· Test-drive booking with instant confirmation
· Financing information shared via WhatsApp
· Document collection (ID, insurance, trade-in docs)
· Location sharing for showroom navigation
· Campaign-triggered re-engagement for cold leads
40%
Higher conversion · Doğan Trend
3-5s
Response time · AI-powered
80%
Higher close rates for omnichannel dealers
Every interaction — across every stage — captured, automated where possible, human where necessary, and measured.
Lead & Purchase
From first ad click to keys in hand. AI-powered lead capture, instant qualification, test-drive booking, financing support, document collection, delivery onboarding — all through WhatsApp.
Test Drive Booking
Instant scheduling. Smart reminders reduce no-shows by 25–30%.
Sales Support
AI shares specs, variant comparisons, financing details. Document collection before customer arrives.
Delivery & Onboarding
Welcome sequence, vehicle feature tutorials, first service reminder, owner's manual shared digitally.
Ownership & Service
Proactive reminders, easy appointment booking, workshop status updates, roadside assistance with location sharing, warranty claims with photo upload, and AI-powered vehicle support.
Scheduled Service
Reminders (98% open vs. 20% email). Bidirectional calendar sync. Pre-visit prep instructions.
Unscheduled Service
Roadside dispatch with location share. Real-time ETA. Warranty claims via photo/video upload.
AI trained on vehicle manuals. Dashboard warning light identification. Human expert escalation.
Retention & Loyalty
CSAT/NPS surveys with 5× higher response rate, trade-in campaigns via WhatsApp, referral programs, seasonal promotions, and churn prediction.
CSAT / NPS Surveys
5× higher response rate than email. Detractors flagged instantly for follow-up.
Trade-in Campaigns
Proactive WhatsApp offers based on vehicle age and service history. Book appraisal in 2 taps.
Seasonal Campaigns
Tire changeover, winter check-ups, summer AC service, annual inspections — automated by customer location & vehicle data.
"Every interaction — across every stage — is captured, automated where possible, human where necessary, and measured."
Support your teams so they can support customers. The same engine that runs customer conversations also runs your internal ones.
· Automated lead assignment & routing
· Pipeline status updates
· Inter-branch lead transfers
· Performance dashboards
· Campaign response tracking
Service Operations
· Workshop scheduling & capacity management
· Parts ordering alerts
· Technician task management
· SLA tracking per service type
· Job-card status updates
· Staff onboarding flows
· Internal announcements
· Shift coordination
· Leave requests
· IT helpdesk auto-tickets
Empower staff with self-service
Reduce internal response time
Free up management bandwidth
THE HYBRID ADVANTAGE
HANDLED BY AI
Model specifications & variant inquiries
Test-drive & service appointment booking
Campaign responses & lead qualification
FAQ — operating hours, locations, financing
Document collection & pre-visit forms
Service reminders & status updates
Vehicle manual queries via trained AI
HUMAN EXPERT
Complex trade-in negotiations
Complaint resolution & escalations
VIP customer handling
Financing consultations
Judgment calls on warranty disputes
Seamless handoff with full conversation context. The customer never knows where AI ends and human begins.
Dealer Management System
Salesforce · Dynamics 365 · HubSpot · customer segmentation
SAP · parts & finance
Workshop calendar · bidirectional sync
Exairon — AI + Human Orchestration Layer
Omnichannel inbox with context · Hybrid AI + human teams · Ticket & SLA management · Voice of Customer intelligence
Rapid integration
Bidirectional sync
Zero disruption
Enterprise-grade security
Proven automotive integrations include Salesforce (multi-brand distributor deployments) and Microsoft Dynamics 365 (roadside assistance & after-sales operations).
Full GDPR compliance. Regional data protection laws supported. Industry-standard data handling policies. Regular compliance audits.
GDPR
DPA
Enterprise-grade cloud infrastructure. Data residency options. Scalable architecture. 99.9% uptime SLA. Global presence.
Azure
Data Residency
Full data sovereignty for enterprise customers. Deploy in your own data center. Complete control over infrastructure and data.
Self-Hosted
Full Control
End-to-end encryption on all conversations. Secure portal links for sensitive documents — zero data exposure in chat. Meta-verified business accounts.
E2E Encryption
Meta Verified
Information security management system certified. Annual audits. Risk-based approach to data protection. Industry-recognized standard.
ISO 27001
FAQ
What is Exairon's automotive customer experience platform?
Exairon is a customer experience automation platform that unifies WhatsApp, web chat, social messaging, email, and voice into one inbox for automotive companies. Hybrid AI + human teams handle 80% of conversations autonomously while humans manage exceptions. The platform is purpose-built for the automotive value chain — from lead capture through service and retention.
Which automotive companies use Exairon?
Automotive customers include Volkswagen, Stellantis / Mopar, TEMSA, AVME (Audi / VW regional distributor), Doğan Trend (multi-brand distributor running 12 brands on one WhatsApp line), Borusan Oto (BMW / MINI), Remed Assistance (roadside & service), and Lastikçim (aftermarket tire retail).
How does WhatsApp Business work for automotive customer service?
Exairon uses the WhatsApp Business API to handle test-drive booking, service appointments, finance pre-qualification, document collection, roadside dispatch, and post-sale campaigns. WhatsApp has a 98% open rate compared to 15–20% for email, and 60% of automotive leads arrive outside business hours — AI captures them 24/7.
Can Exairon integrate with our DMS, CRM, or ERP?
Yes. Exairon connects to Salesforce, Microsoft Dynamics 365, HubSpot, SAP, and any custom DMS or service-scheduling system via REST API, webhooks, and bidirectional sync. Proven automotive integrations include Salesforce (multi-brand distributor deployments) and Microsoft Dynamics 365 (roadside assistance and after-sales operations).
Is Exairon GDPR-compliant for automotive customer data?
Exairon is ISO 27001 certified and operates as a GDPR-aligned data processor with a standard Data Processing Agreement. Microsoft Azure cloud hosting includes data residency options, and an on-premise deployment is available for enterprise customers requiring full data sovereignty. WhatsApp conversations are end-to-end encrypted; sensitive documents move through secure portal links rather than chat.
Can AI actually sell vehicles, or only handle support?
AI sells. TEMSA, a commercial vehicle manufacturer, sold two buses directly through the chatbot — a six-figure-per-unit revenue channel. Doğan Trend, a multi-brand distributor, generates 15% of its total lead pipeline through automation and reports 40% higher conversion on click-to-WhatsApp campaigns. AI handles capture, qualification, and conversion; humans handle complex negotiations and judgment calls.
How is Exairon different from a regular chatbot?
Exairon is not a chatbot — it is a hybrid AI + human operating system. AI and human agents work simultaneously on the same team rather than via brittle handover. The platform runs four product modules: Interact (conversations), Engage (campaigns), Operate (tickets, SLA, field operations), and Insights (voice of customer, churn prediction). One platform replaces a stack of point solutions.
How long does deployment take?
A typical automotive deployment starts with a 30-minute walkthrough mapped to your brands, channels, and workflows. From there, initial WhatsApp Business onboarding, AI training on your product and service documentation, and CRM / DMS integration can be live in weeks rather than quarters. Open API and webhook-first architecture keeps integration low-friction.
