E-Commerce & Retail Solutions
TRUSTED BY
Gencallar · Evofone · Kiralabunu · Finedine · Lastikcim.com · Taksitlio.com · TEKLED · Kaan Elektronik · Reset · Okyay
BUILT FOR
D2C Brands · Marketplaces · Electronics & Appliances · Fashion & Apparel · Automotive & Tire Retail · Omnichannel Retailers
A Live Order, Start to Finish
Trusted by Retail & E-Commerce Leaders
Online stores, marketplaces, electronics and omnichannel retailers, all running sales and customer support on Exairon.
Gencallar
Multi-category retailer · guided selling & order support
Evofone
Xiaomi Türkiye official distributor · device sales & after-sales
lastikcim
Online tire retailer · fitment help & order tracking
taksitlio
Installment shopping platform · guided checkout & payments
kiralabunu
Rental marketplace · instant WhatsApp enquiries
G2 4.8/5
· 30 five-star reviews · Best Support · High Performer · Easiest Admin
ISO 27001
Certified
Meta Business Partner
Capture → Qualify → Convert. Product discovery, recommendations, cart recovery and checkout, all inside the chat.
+ 30% conversion
3x cart recovery
<2s response
Order tracking, WISMO, returns & RMA, exchanges, delivery updates, reviews, loyalty and re-engagement.
-45% WISMO
+25% repeat
60% returns automated
Agent assist, order & stock lookups, store and CX team workflows, plus management reporting.
80% tasks automated
40% faster
-30% ops cost
PILLAR 1
Greet every visitor instantly, answer product questions and capture intent across WhatsApp, Instagram and web.
Personalized recommendations, comparisons and real-time stock checks match shoppers to the right product.
Cart building, payment links, upsells and automatic abandoned-cart recovery close the sale in-chat.
+ 30% conversion
3x cart recovery
<2s response
PILLAR 2
Proactive order, shipping and delivery updates deflect WISMO tickets before they're ever raised.
End-to-end RMA, label generation and exchange selection: fully automated, with human handoff on exceptions.
Review requests, replenishment reminders, loyalty and win-back campaigns on the customer's channel.
-45% WISMO tickets
60% returns automated
+25% repeat purchase
PILLAR 3
Suggested replies, order context and instant knowledge lookups while agents type, with no tab switching.
Live order, inventory and store-stock data surfaced in the conversation for web and in-store teams.
Real-time dashboards on volume, resolution, CSAT and revenue influenced by conversations.
80% tasks automated
-30% ops cost
40% faster
Shopper Lifecycle
Every stage of the loop, on autopilot
From first tap to reorder, Exairon runs every stage: automated where it can be, human where it counts.
Shoppers find you on WhatsApp, Instagram or web. AI greets them, answers product questions and captures intent 24/7, in their language.
Flagship Use Case
Own the full customer relationship: product discovery, guided selling, checkout-in-chat and lifecycle marketing across every channel, without growing headcount. AI handles the routine and humans handle the exceptions, so conversion goes up and cost per order goes down.
The Hybrid Advantage
Product, stock & sizing questions
Recommendations & checkout in chat
Cart recovery & upsell replies
Order tracking, WISMO & delivery updates
Routine returns, exchanges & RMA
Shipping, status & delay notifications
FAQs & policy questions at any volume
High-value orders & VIP relationships
Complaints & sensitive, emotional cases
VIP & loyalty customer handling
High-value refunds & disputes
Judgment calls that build lasting loyalty
Seamless handoff with full conversation context. The customer never knows where AI ends and human begins.
Rapid integration
Bidirectional sync
Zero disruption
Enterprise-grade security
Proven integrations with leading e-commerce platforms, OMS/ERP and CRM systems across retail deployments.
Full GDPR compliance. Regional data protection laws supported. PCI-aligned payment handling. Regular audits.
GDPR
DPA
Enterprise-grade infrastructure. Data residency options. Scalable architecture. 99.9% uptime SLA.
Azure
Data Residency
Full data sovereignty for enterprise customers. Deploy in your own data center. Complete control over infrastructure and data.
Self-Hosted
Full Control
End-to-end encryption. Secure portal links for payments & documents mean zero exposure in chat. Meta-verified accounts.
E2E Encryption
Meta Verified
Information security management system certified. Annual audits. Risk-based approach. Industry-recognized.
ISO 27001
FAQ
