Travel & Hospitality Solutions
TRUSTED BY
Hillside · Ahama · Bizigo · Bungalov · Diana Travel
BUILT FOR
Hotels & Resort Chains · OTAs · Tour Operators · Airlines · Cruise Lines · Corporate Travel · DMCs
Trusted by Travel & Hospitality Leaders
Hotel chains, resorts, online travel platforms, airlines, and 24/7 assistance providers — running guest operations on Exairon.
Ahama
Boutique nature retreat · concierge-grade guest experience
Bungalov
Villa & bungalow marketplace · direct WhatsApp reservations
Bizigo
Online travel platform · high-volume enquiry automation
Diana Travel
Travel agency · itinerary planning & bookings
Hillside
Leisure & wellness resorts · 24/7 guest messaging on WhatsApp
G2 4.8/5
· 30 five-star reviews · Best Support · High Performer · Easiest Admin
ISO 27001
Certified
Meta Business Partner
· Omnichannel capture across 15+ channels
· Click-to-WhatsApp ads from Meta & Google
· Web chat, booking engine, metasearch & OTA inbox
· 24/7 AI captures enquiries after hours
· 60% arrive after-hours — never miss one
· AI + human collaboration on qualification
· Instant 3–5 second response time
· Dates, party size, budget & room preference
· Automated scoring & routing to the right team
· Full context — zero repeated details
· Instant booking & confirmation on WhatsApp
· Secure payment links — no card details in chat
· Upsell: upgrades, breakfast, transfers, experiences
· Document & ID collection before arrival
· Re-engagement for abandoned bookings
+40%
Higher direct booking
<2s
Response time · AI-powered
3×
Conversion with instant reply
Every interaction — captured, automated where possible, human where necessary, and measured.
Online Check-in
Skip the front-desk queue. ID & documents collected before arrival.
Pre-arrival Upsell
Upgrades, breakfast, spa, experiences at the right moment.
Arrival & Transfer
Flight tracking, driver dispatch, live ETA and directions.
In-Stay Requests
Housekeeping, room service, concierge — routed to the right team.
Disruption Management
Delay or cancellation → auto rebooking, stay extension, refund status.
Concierge & Local
Recommendations & bookings from AI trained on your property.
Reviews & Surveys
5× higher response than email. Detractors flagged instantly.
Win-back Campaigns
Proactive offers by stay history & season. Rebook in 2 taps.
Seasonal Campaigns
Early-bird, last-minute & holiday packages, automated.
"Every interaction — captured, automated where possible, human where necessary, and measured."
The same engine that runs guest conversations also runs your internal ones.
· Automated enquiry routing & assignment
· Availability & rate lookup
· Group & corporate coordination
· Overbooking & no-show alerts
· Channel-manager & PMS sync
Service Operations
· Housekeeping task dispatch & status
· Maintenance ticket alerts
· F&B / room-service coordination
· SLA tracking per request type
· Guest-request status updates
· Staff onboarding flows
· Internal announcements
· Shift coordination
· Leave requests
· IT helpdesk auto-tickets
Empower staff with self-service
Reduce internal response time
Free up management bandwidth
Flagship Use Case
One unified guest inbox across every property. One WhatsApp line for booking, concierge, and campaigns. One operations team — AI on routine, humans on the exceptions. Direct bookings up, OTA commissions down.
+40%
Direct booking uplift
15%
Revenue from upsell
80%
Handled by AI
24/7
Coverage, no night shift
The Hybrid Advantage
Availability, rates & room-type enquiries
Booking, online check-in & confirmations
Upsell responses & campaign replies
FAQ — amenities, policies, directions
Document & ID collection before arrival
Pre-arrival, status & disruption updates
Concierge & local queries via trained AI
Complex group & corporate negotiations
Complaint resolution & escalations
VIP & loyalty guest handling
High-value refunds & disputes
Judgment calls during major disruptions
Seamless handoff with full conversation context. The guest never knows where AI ends and human begins.
Rapid integration
Bidirectional sync
Zero disruption
Enterprise-grade security
Proven integrations with leading PMS platforms, channel managers, and CRM systems across hotel and travel deployments.
Full GDPR compliance. Regional data protection laws supported. PCI-aligned payment handling. Regular audits.
GDPR
DPA
Enterprise-grade infrastructure. Data residency options. Scalable architecture. 99.9% uptime SLA.
Azure
Data Residency
Full data sovereignty for enterprise customers. Deploy in your own data center. Complete control over infrastructure and data.
Self-Hosted
Full Control
End-to-end encryption. Secure portal links for payments & documents — zero exposure in chat. Meta-verified accounts.
E2E Encryption
Meta Verified
Information security management system certified. Annual audits. Risk-based approach. Industry-recognized.
ISO 27001
FAQ
