CX Task Management
Efficient Task Management for Customer Requests
With Exairon’s Customer Experience AI Automation Platform, your company can manage tasks related to customer requests that cannot be immediately completed during a conversation. Whether it’s a complex request or a follow-up action, AI virtual agents or human agents can instantly create and assign tasks to the right team members. This ensures every customer request is tracked and completed, maintaining service excellence.
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Task Creation and Assignment for Teams
When an issue requires further action, Exairon’s platform allows agents to seamlessly create and assign tasks to relevant team members. Both AI and human agents can assess the situation and route tasks to the appropriate individuals, ensuring a smooth transition from conversation to execution. This efficient task assignment system helps your teams stay organized and responsive.
Customizable Task Types and Calendar Management
Define custom task types to match your company’s operational needs and organize your team’s workflow effectively. Exairon’s platform allows agents, managers, and supervisors to track tasks and manage workload using a calendar view, making it easy to monitor deadlines and progress. With a structured approach, your team can execute tasks efficiently while maintaining clear oversight of all activities.
Calendar Integration for Seamless Task Execution
Exairon’s platform synchronizes tasks with agents’ Google or Microsoft Teams calendars, ensuring that every assigned task fits within their existing schedules. This integration allows agents to manage their daily responsibilities more effectively while keeping up with customer-related tasks. By aligning task management with your team’s workflow, you’ll enhance productivity and ensure tasks are completed on time.
Automate customer interactions for efficient resolutions and make happier customers
Unlock the power of customer satisfaction through efficient issue resolution, leading to their ultimate satisfaction
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