ArsaVev is an innovative real estate company in Turkey, offering zoned land and housing projects with ready infrastructure and planned social areas in some of the country’s most valuable locations.
The Need for Customer Experience Automation
ArsaVev needed to manage high-volume customer communication across digital channels, particularly regarding product support, technical assistance, and repair services for the brands it distributes and produces.
Much of this communication was taking place via WhatsApp, and there was a need to:
- Centralize interactions on a single platform
- Integrate them with other systems using AI support
- Resolve requests quickly with minimal human intervention
In addition, ArsaVev frequently sent rich outbound messages over WhatsApp—containing promotional videos and images about its projects. However, the existing systems lacked the capabilities for real-time assignment and routing, and limited local support hindered the speed and flexibility that ArsaVev required.
Exairon’s Implementation and Key Outcomes
To enhance customer experience and increase operational efficiency, ArsaVev adopted the Exairon Customer Experience Automation Platform.
Using Exairon, ArsaVev sent more than 100,000 outbound informational and promotional messages via WhatsApp, gaining significant momentum in its marketing efforts.
Thanks to integrated workflows, appointment notifications and reminders were automated, strengthening customer relationships.
AI-powered solutions from Exairon enabled quick and effective responses to customer inquiries, significantly improving satisfaction levels. High-volume interactions from various digital channels were consolidated into a single platform, streamlining operations.
With real-time assignment and routing capabilities, requests were directed to the right representatives instantly—accelerating the resolution process.
Future Plans
Looking ahead, ArsaVev plans to implement a Large Language Model (LLM)-powered agent assistant to further enhance customer experience and operational efficiency.
This smart assistant will aim to:
- Increase representative productivity
- Reduce average handling times
- Improve first-contact resolution rates
The LLM assistant will provide real-time suggestions and responses to agents, ensuring faster and more accurate handling of customer requests.
Conclusion
The success ArsaVev has achieved with the Exairon Customer Experience Automation Platform is an inspiring example for other companies looking to enhance customer experience and streamline their operations.
Firms aiming to manage high-volume digital customer communication, integrate processes with AI support, and provide fast solutions with minimal human effort can greatly benefit from Exairon’s offerings.
Exairon’s AI-powered automation solutions improve customer experience while reducing operational costs and delivering a competitive edge. With innovative features such as the LLM-powered agent assistant, it also boosts agent efficiency—leading to higher customer satisfaction.
In today’s business world, customer experience is one of the most critical factors in gaining a competitive advantage. By leveraging innovative solutions like Exairon, you can elevate your customer experience and optimize your business processes for the future.
