Borusan Next: An Innovative Approach to the Second-Hand Vehicle Market
Borusan Next operates as a platform created under the vision of the Borusan Automotive Group, aiming to provide high technology and a premium customer experience in the second-hand vehicle market. Offering a comprehensive experience to customers with services such as buying, selling, trade-ins, and financing, Borusan Next prioritizes quality and assurance in every detail to maximize customer satisfaction.
Effective Customer Communication with Exairon
Borusan Next strengthens its customer experience by utilizing Exairon’s AI-powered solutions for customer communication. Exairon offers a multi-channel platform that optimizes customer engagement and support processes. This collaboration, especially through the WhatsApp channel, enhances Borusan Next’s customer experience.
Campaign Messages
Exairon delivers special offers and auction notifications to Borusan Next customers through WhatsApp campaigns. These campaign messages allow customers to quickly access the services and opportunities we offer via the WhatsApp channel.
24/7 Support and Instant Responses with a Virtual Assistant
Borusan Next increases customer satisfaction by providing quick responses to customer requests with Exairon’s virtual assistant support. Customers can ask about vehicle purchasing, selling, payment processes, and other inquiries, and the virtual assistant can respond instantly, 24/7. Exairon’s AI ensures that incoming customer messages are quickly answered, keeping the service process uninterrupted and preventing unresolved issues.
Thanks to Exairon’s automation solutions, Borusan Next offers uninterrupted service to customers. While the AI instantly answers frequently asked questions, it also quickly addresses customer requests. This increases operational efficiency while maximizing customer satisfaction. Borusan Next provides faster and more efficient service in processes such as vehicle deliveries, spare key supply, and buying/selling transactions from auctions with the support provided by Exairon.
Customer Satisfaction and Competitive Advantage
Integration with Exairon strengthens Borusan Next’s customer relationships and helps maintain its competitive edge in the market. Technology-driven customer services provide reliable and fast service experiences to customers, solidifying Borusan Next’s leadership position in the sector.
Conclusion: Customer Experience Enhanced by Technology
Borusan Next introduces a significant innovation in customer experience with Exairon’s AI-powered solutions. Moving forward with the goal of offering better service to customers every day, Borusan Next enhances customer satisfaction and optimizes operational processes by leveraging technology. This collaboration continues to strengthen Borusan Next’s position in the market and maximize customer satisfaction.
