CNR Expo: Turkey’s Global Vision in the Trade Fair Industry
Since 1985, CNR Expo has been a pioneer in modernizing Turkey’s trade fair industry, emerging as one of the sector’s leaders with nearly 40 years of experience. Established with national capital, CNR Expo hosts more than 50 world-class fairs annually, uniting over 20,000 participants and hundreds of thousands of visitors, thereby contributing significantly to both domestic and international trade.
Demonstrating that trade fairs are not merely event organizations but also vital contributors to the economy, tourism, and employment, CNR Expo welcomes over 6 million visitors each year and injects approximately $1.5 billion into the national tourism economy. With a dedicated team of 500 professionals and indirect employment opportunities for over 200,000 individuals, this trailblazing company is equally renowned for its commitment to excellent customer communication and satisfaction.
Customer Experience Automation: From Need to Solution 💪
The fairs organized by CNR Expo attract thousands of participants from across Turkey and around the globe. However, managing such a vast network seamlessly requires a robust customer communication infrastructure.
Traditionally, CNR Expo relied heavily on WhatsApp to inform customers about events, organize participation processes, and manage reservations. Despite its efforts, the existing system faced several challenges:
- Managing High-Volume Messaging:Thousands of messages needed to be sent daily. The manual
process was not only time-consuming but also inefficient for such high-volume communications. - Real-Time Routing and Task Assignments:Communication between various departments was hindered, resulting in delays in addressing customer inquiries promptly.
- Limited Local Support Services:The system was unable to deliver the speed and agility required to meet dynamic customer needs.
In search of a single solution to address these challenges, CNR Expo discovered Exairon.
Successes Achieved with Exairon 🎯
By leveraging Exairon’s customer experience automation platform, CNR Expo revolutionized its communication processes. Here are the key achievements:
- High-Volume Communication Management: Exairon’s corporate WhatsApp integration now enables the effortless dispatch of over 10,000 messages daily, ensuring a rapid and accurate flow of information to all participants.
- Real-Time Routing:With Exairon’s intelligent routing and assignment system, customer inquiries are swiftly directed to the appropriate departments. For example, a registration request from a participant is automatically forwarded to the relevant team and processed immediately.
- Increased Engagement:Efficient communication allows participants and visitors to receive instant responses to their questions, leading to a notable boost in customer satisfaction and engagement rates.
- International Support:Thanks to Exairon’s multilingual capabilities, CNR Expo communicates seamlessly not only within Turkey but also with international participants.
- Time and Resource Savings:Automation has significantly reduced manual workloads, enabling teams to focus on more strategic tasks.
Exairon for Your Business!
CNR Expo’s success story is a testament to the adaptability of Exairon’s solutions across various industries. If you’re looking to:
- Streamline your customer communication processes,
- Deliver faster and more effective service, and
- Utilize your workforce more efficiently,
then it’s time to discover Exairon!
Exairon is not just a communication platform; it’s a strategic partner poised to transform your business operations. Take action now and elevate your company’s customer experience to the next level.
