CX Ticket Management
Efficiently Manage Customer Requests and Complaints
With Exairon’s Customer Experience AI Automation Platform, your company can handle customer requests and complaints that cannot be resolved in the first interaction instantly wihout any need to use another system. Whether it’s AI Virtual Assistants or Human Agents, they can quickly assess the situation and create tickets for further action when necessary. This ensures that none of the request remains unresolved and customers receive timely updates throughout the process and resolution.
14 days free & no credit card required
Seamless Ticket Creation and Assignment
When issues require additional support, Exairon platform allows AI assistants or human agents to easily create and assign tickets to the appropriate back-office teams. System can assign tickets to the right department automatically, ensuring faster resolution times. This streamlined ticket management process eliminates bottlenecks and keeps your operations running smoothly.
Customizable Ticket Categories and Teams
Tailor your ticket management system to suit your business’s unique needs by defining ticket categories, responsible teams, and workflows. Exairon’s platform allows you to set up customized categories for different types of requests and assign the relevant teams to handle them. This ensures that every issue is managed by the right experts, reducing delays and improving customer satisfaction.
SLAs and Resolution Processes Aligned with Your Business
Exairon’s platform lets you define specific stages and Service Level Agreements (SLAs) for each ticket category, ensuring your teams follow the right procedures to meet customer expectations. With clear SLA guidelines in place, your teams can prioritize tasks and resolve issues based on the urgency and complexity of each request. This structured approach guarantees that customer demands are met efficiently and within the designated timeframes.
Automate customer interactions for efficient resolutions and make happier customers
Unlock the power of customer satisfaction through efficient issue resolution, leading to their ultimate satisfaction
Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business
