With the rapid growth of e-commerce, customer experience has become one of the most critical differentiators for businesses. Founded in 2017, Lastikcim.com is a pioneering startup that has digitalized tire shopping and continues to drive its vision forward with an innovative approach.
However, increasing demand and evolving customer needs have made it challenging to manage customer interactions through traditional methods. This is where Exairon comes in—streamlining Lastikcim.com’s customer experience automation, reducing workload, and significantly enhancing customer satisfaction.
The Need for Customer Experience Automation
Lastikcim.com provides intensive technical support, product information, and repair services for the brands it distributes and manufactures. As a result, the company faced the need to manage a high volume of customer requests—especially via webchat and other digital channels—through a single platform with fast and effective resolution capabilities.
Real-time assignment and routing also became essential. Although many incoming queries were simple, handling them one by one through human agents led to time and cost inefficiencies.
Transformation with Exairon
Exairon addressed Lastikcim.com’s needs comprehensively, making the customer experience far more efficient. The AI-powered webchat solution, fully integrated into the corporate website, uses LLM-based and GPT-supported scenarios to help customers quickly access the most accurate information.
🚀 Key Improvements:
- Fast and Accurate Information Access: Customers can instantly find the tires they’re looking for, access technical specifications, and compare products with ease.
- AI Integrated with Live Support: At any moment, customers can be transferred to a live agent when needed, and complex requests are handled instantly through human intervention.
- Real-Time Routing: Inquiries are automatically assigned to relevant departments, minimizing response time.
- Full Website Integration: Exairon works seamlessly with Lastikcim.com’s corporate website, enabling smooth management of customer data and requests.
Thanks to this integration, customer satisfaction increased, and human resources were used more effectively—greatly boosting operational efficiency.
Measurable Gains
✅ Higher Conversion Rates:
By guiding customers to the right products and simplifying the buying process, conversion rates increased.
✅ Faster Response Times:
AI-driven automated replies significantly reduced response times to incoming inquiries.
✅ Fewer Support Tickets:
Most customer questions were resolved instantly via AI, reducing the number of cases requiring human support.
Future Plans
Lastikcim.com aims to elevate its customer experience even further by expanding its collaboration with Exairon. Planned initiatives include:
- WhatsApp Integration: Enabling customers to receive instant support via WhatsApp.
- Advanced Recommendation System: Delivering personalized product suggestions using AI-powered recommendation algorithms.
The digital transformation achieved through Exairon is not only a major success for Lastikcim.com but also serves as an inspiring example for the entire industry.
If you want to make your customer experience more intelligent and efficient, now is the time to explore the advantages of Exairon.
Conclusion
Exairon’s AI-powered automation solutions enhance the customer experience while reducing operational costs and creating a competitive edge. Features such as the LLM-supported operator assistant increase agent productivity and maximize customer satisfaction. In today’s business landscape, customer experience is one of the most vital elements for gaining a competitive advantage. With innovative solutions like Exairon, you can take your customer experience to the next level and make your operations more efficient
