With the rapid pace of digitalization, the healthcare sector is increasingly adopting innovative solutions to enhance customer communication and service quality. DOC Oral & Dental Health Centre in Fethiye leverages Exairon’s customer experience automation platform to maximize patient satisfaction. Here’s how DOC integrates this technology.
DOC Oral & Dental Health Centre and Exairon Partnership
Founded by Dr. Özgür Yürük in March 2019, DOC Oral & Dental Health Centre aims to provide the highest quality of oral and dental health services with a team of specialized dentists. By closely following innovations and prioritizing patient satisfaction, DOC optimizes its customer communication processes with Exairon’s innovative technologies.
Multi-Channel Communication Management
DOC uses five different channels to communicate with its patients: WhatsApp, Instagram DM, Instagram comments, Facebook DM, and Facebook comments. With Exairon, patient requests from these channels are consolidated into a single screen and managed by multiple operators. This streamlines communication processes, making them faster and more efficient.
Effective Communication with Exairon Mobile App
DOC’s active field sales and customer communication team uses the Exairon mobile app. Through notifications received via the app, they manage multiple channels from a single point and provide instant support to patients. This not only enhances team efficiency during busy hours but also ensures that patients are promptly informed.
Multi-Operator Communication from a Single Number
Another advantage of Exairon is that it allows multiple operators to communicate through a single common number. This ensures that patient communication is handled in a more organized and coordinated manner. Operators can easily track patient information and requests, providing uninterrupted service.
Conclusion: A New Era in Patient Satisfaction
DOC Oral & Dental Health Centre achieves a significant transformation in patient communication through Exairon’s customer experience automation platform. By managing multi-channel communication and integrating the mobile app, DOC excels in patient satisfaction and sets a precedent in the digitizing healthcare world. This partnership serves as an inspiration for other healthcare organizations on how to optimize their customer communication.
DOC Oral & Dental Health Centre achieves a significant transformation in patient communication through Exairon’s customer experience automation platform. By managing multi-channel communication and integrating the mobile app, DOC excels in patient satisfaction and sets a precedent in the digitizing healthcare world. This partnership serves as an inspiration for other healthcare organizations on how to optimize their customer communication.
The collaboration between DOC and Exairon presents a model that aims for excellence in healthcare services by enhancing patient satisfaction. This technological integration opens new doors for both patients and healthcare professionals, ushering in a new era.
