Virtual Call Center Integration for Voice Interactions
Exairon’s Customer Experience Automation Platform allows your company to connect its Virtual Call Center for direct voice interactions with customers. This integration enables your CX teams to manage incoming and outgoing calls from within Exairon’s unified inbox. You can streamline communication and eliminate the need for multiple systems by managing everything on one platform.
Unified Inbox for Optimized Voice Call Management
Exairon’s unified inbox helps your team manage voice conversations efficiently alongside other channels like email and webchat. Agents can easily receive and initiate calls without leaving the platform, ensuring they stay focused and organized. This centralized system improves workflow efficiency and enhances agent productivity.
Enhance Agent Performance with Exairon’s Assistant Tools
Exairon’s agent assistant features empower your call center agents to handle customer requests quickly during voice calls. Agents can take notes, collaborate with colleagues, and utilize AI-powered assistance to resolve issues instantly. These tools ensure your team can respond to customer needs faster and more effectively.
Detailed Call Logging and Unified Conversation History
Every voice conversation is automatically recorded and logged in Exairon’s unified conversation history, giving your team a comprehensive view of customer interactions. This enables agents to access past communication across all channels, providing a more personalized and informed service. With complete conversation history at their fingertips, your agents can handle customer queries more efficiently.
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