Exairon Insights Overview
Exairon Insights provides your business with powerful analytics to assess the performance of customer experience processes, teams, and AI systems. By analyzing data from interactions, operations, marketing campaigns, and customer feedback, this module helps identify areas for improvement. Exairon Insights empowers your organization to make data-driven decisions that boost customer satisfaction and operational efficiency.
Analytical Reporting for Actionable Insights
Exairon Insights offers more than 10 ready-made dashboards designed to make understanding your data easy and actionable. The Analytical Reporting functions allow you to analyze both customer interactions and operational processes, delivering insights that are straightforward to interpret and act upon. These reports are built to help you quickly identify trends, performance gaps, and opportunities for improvement across your customer experience operations.
Interaction Insights for Deep Analysis of Customer Interactions
With Interaction Insights, you can analyze how customer interactions are initiated, including multi-dimensional analysis of conversation content and closing performance. This capability allows you to break down the interaction process to see which approaches are most effective, where customer conversations stall, and how your team performs in resolving issues. By identifying patterns in how interactions unfold, you can enhance the customer experience at each touchpoint.
Enhance customer experience by analysing past interactions.
Reveal Chats
Review the chat history and actions taken by your operators during the conversation.
Analyze Chat
Chat sessions are connected to users’ interactions, allowing you to obtain a complete context of each chat.
Take Action
Gather feedback from both operators and machinas, and implement real-time improvements.
Operations Insights for Process Efficiency
Exairon Insights provides detailed analysis of how your teams manage requests and complaints that require follow-up and cannot be solved instantly. Operations Insights helps you assess the resolution processes, giving you a clear view of how long it takes to resolve issues and where bottlenecks may occur. This capability allows you to optimize your team’s workflow and ensure faster, more efficient service delivery.
Marketing Insights for Campaign Performance Evaluation
With Marketing Insights, you can report on the execution, delivery, and feedback of marketing campaigns run on the Exairon platform. This feature gives you visibility into the performance of your campaigns, helping you understand which campaigns are delivering the best results and which need improvement. By assessing feedback and campaign metrics, you can refine your marketing strategies and increase campaign success rates.
Voice of Customer
The Voice of Customer feature uses AI to automatically analyze conversation content across all channels, delivering insights on a per-call and periodic basis. This includes comprehensive sentiment analysis, NPS, root cause analysis, and entity recognition, helping you understand how customers feel about your service. By leveraging these AI-driven insights, you can make informed decisions to improve customer satisfaction and streamline your customer experience processes.
Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business
