Exairon Operate Overview
Exairon Operate equips your business with the necessary tools to manage operational processes that require follow-up and detailed oversight. This module is designed to handle complex workflows that cannot be resolved instantly, focusing on Request Management, and Activity Management, Field Operations and Team Collaboration. With Exairon Operate, your team can efficiently handle customer requests, task assignments, and operations across various departments.
Request Management for Complex Customer Needs
Exairon Operate provides an in-platform Request Management system to handle requests that require follow-up by different teams. When issues cannot be resolved during a conversation, you can assign requests to the relevant teams, track their progress, and manage each stage of the process. The system allows you to categorize requests, define specific stages for each category, and ensure compliance with SLA requirements.
Task Assignment and Activity Management
During customer interactions, Exairon Operate allows you to assign tasks to your team using Activity Management tools. Whether it’s scheduling calls, visits, or appointments, you can assign tasks quickly and monitor their progress through a calendar interface. This helps ensure that activities are organized and properly followed up to meet customer expectations.
Mobile Operator Capabilities for Remote Service
Exairon Operate includes a mobile operator application, allowing field and remote team members to stay connected and manage operations from anywhere. Representatives can access all the tools they need to provide continuous service, regardless of their location. This mobile functionality ensures that operations continue smoothly whether your team is working remotely or on-site.
Real-Time Team Collaboration for Efficient Operations
Exairon Operate’s collaboration features allow team members to communicate in real-time without relying on offline channels to pass on information. Operators can collaborate through live messaging during the request or conversation, ensuring that customer needs are handled swiftly. This real-time communication improves coordination and enhances customer satisfaction by delivering faster solutions.
Start transforming your customer experience with Exairon and unlock countless opportunities to scale your business.
