Exarion Platform
Discover Exairon's autonomous Customer Experience approach
World's first self learning conversational CX platform
- You have lots of processes and actions taken in your customer's journeys
- Your customers would like to have conversations with your team on popular communication channels and platforms
- Your team having troubles to handle operations
- It is time to empower your team with a modern communication platform and AI but how to define your dialogues and processes?
- Designing dialogues in your customer's journeys can be hard and complicated, especially if you would like to empower your team with AI. That is why we made Exairon - A unified conversational CX platform which you can train your Machinas and operate together as a team.
How it works
1- Create your Machinas
2- Define your Operators
2- Define your Operators
2- Define your Operators
2- Define your Operators
2- Define your Operators
3- Connect your Channels
2- Define your Operators
4- Create Teams of Operators and Machinas and assign to channels
4- Create Teams of Operators and Machinas and assign to channels
4- Create Teams of Operators and Machinas and assign to channels
4- Create Teams of Operators and Machinas and assign to channels
5- Manage your customer's conversations
4- Create Teams of Operators and Machinas and assign to channels
6- Monitor your operations and get insights
6- Monitor your operations and get insights
4- Create Teams of Operators and Machinas and assign to channels
6- Monitor your operations and get insights
Conversations
Customers are spending more and more time on messaging apps. Naturally, companies want to be part of these conversations. And increasingly, they are using messaging platforms to do it.
To be able to engage personally with scale of people Chatbots are being used extensively. They allows companies to manage routine dialogs like answering FAQs. But if you need to handle complex dialogues, you have to design sophisticated chatbots which can be a real trouble, or you can simply choose to design a handover between bots and agents which can be a big potentially of a UX disappointment.
Exairon manages and automates conversations on messaging platforms, social media platforms, voice enabled interfaces and other contact channels engaging both its Machinas and Operators as a Team seemlesly to help you provide a consistant, simple and smooth customer experince.
You can have rich messages including files, videos, options, etc. to have more effective interactions with your customers and actions engaging other systems like your CRM or ERP can be taken.
Machinas
Machinas are Exairon's chatbots which can work as AI and ML powered assistants of your Teams or autonomous assistants of your customers.
You don't need to identify when you need to handle customer interaction with chatbots and when you have to engage your agents/operators. In Exairon's platform's, Machinas are part of each and every conversation with your customers by design.
Although Exairon has a no-code dialogue design interface for your supervisors, you don't have to design all of your dialogues as an administrative task. Machinas are ready to be trained on the job! They can be train by your supervisors or agents during you perform real conversations with your customers..
Teams
Teams are a combination of Machina and people in Exairon platform. As soon as you assign a channel to a Team, The Machina and the operator team members starts conversaitons with your customers on that channel simultaniously.
You can assign multiple channels to a Team to cover same topics on all related social medias, messages and communications on other channels.
Similarly your Machinas or Operators can be part of multiple Teams and operators can swithc between Teams as needed.
Channels
- Messaging platforms including WhatsApp and FB Messenger,
- Social media platforms including Twitter and Instagram,
- Voice enabled interfaces like Siri and Alexa,
- Your mobile or web applications and
- Your corporate Email addresses and SMS
can be defined as Channels in Exairon.
Integrations
Exairon's focus is not only atomating conversations but also automate processes in your conversation. To do this Exairon provide integration APIs and interfaces to common business applications like popular CRMs, Service Management Platforms and collaboration tools.
Insights
Exairon measures and collects critical metrics of every conversation and every action and provides you easy to use, interactive dashboards to allow you to monitor, analyze and improve your customer experience.