Tourism is one of the sectors with the highest return worldwide. Although the tourism industry is a very people-oriented sector, the need for digitalization to ensure customer satisfaction in the background is increasing day by day.
Many activities such as online reservations, online check-in mechanisms, online sales of event tickets are proof of how daily digitalization has become in tourism and related sectors. On the other hand, tourism, which is a sector that requires business owners to improve their business processes and constantly stay up-to-date, requires early adoption of technological developments in business development and maintenance processes.
Take advantage of artificial intelligence technologies to grow your business! Exairon will be your closest friend and companion in the technology revolution!
A New Page in Customer Experience with Exairon
Exairon is an Autonomous Customer Experience Platform. We can give a very satisfying answer to the question of what this means. Exairon is a platform that aims to provide communication and experience improvements for the business-customer-employee triangle. It offers you a highly integrated technological approach to communication and interaction in order to improve experiences. So how does it do this?
Exairon Autonomous Customer Experience Platform is involved in your customer communication and business development processes with its digital presence. It aims to improve your customer relations and interaction with digital support tools known as smart assistants or virtual assistants. With its benefits and advantages such as tracking your customers’ needs, making your company accessible in the digital world and cost reduction, Exairon is not only your customers’ friend but also yours.
What Can You Do with Exairon?
There is no limit to what you can do with Exairon. You can track your customers’ preferences, make reservations and ticket reminders. It is possible to conduct customer satisfaction surveys, analyze and track your customers. Making your customers feel that you are with them, making them feel valued and being accessible at any time are among the solutions Exairon offers you!
- Track your customers’ reservations.
- Record your customers’ preferences and prepare accurate campaigns with this data.
- Always be available for your customers.
- Show your customers that you know them with accommodation and/or event reminders.
- Design digitally your digital checkin and checkout processes, especially Whatsapp. Let your guests complete their transactions online, without waiting in queues and without interruption, paperless and digitally.
- Communicate directly with your customers to inform them about the hotel and the organization.
- Create hybrid teams: Create hybrid teams of virtual assistants and your employees. This way, you can reduce costs and your smart assistants can be there for your customers when your employees are unavailable.
Of course, this is not all you can do with Exairon. Step into the magical world of artificial intelligence with Exairon and start benefiting from the blessings of technology.
Let’s take a closer look at what you can do with Exairon and the effects of artificial intelligence in the tourism industry!
What Has Artificial Intelligence Changed in the Tourism Industry?
Artificial intelligence has fundamentally changed the tourism industry, just like many other sectors. So what exactly are these changes and how are these technologies used in the sector? Here is the answer…
1) Artificial Intelligence Assistants Revolution in Travel and Accommodation Bookings
Thanks to AI technologies, travelers no longer need to visit agencies, wait in line or waste time on the phone to buy tickets and make reservations. Today, thanks to smart assistants and AI bots, your customers can access the service they want within minutes from their mobile devices.
Comparison functions integrated into websites allow them to find the best-priced tickets and accommodation. In addition, when they encounter any problems, they can communicate all their questions, problems and suggestions through artificial intelligence assistants. In this way, you provide your customers with a communication channel that they can reach 24/7.
2) Get to Know Your Customers Better with Data Analytics
Thanks to AI technologies, travelers no longer need to visit agencies, wait in line or waste time on the phone to buy tickets and make reservations. Today, thanks to smart assistants and AI bots, your customers can access the service they want within minutes from their mobile devices.
Comparison functions integrated into websites allow them to find the best-priced tickets and accommodation. In addition, when they encounter any problems, they can communicate all their questions, problems and suggestions through artificial intelligence assistants. In this way, you provide your customers with a communication channel that they can reach 24/7.
Get to Know Your Customers Better with Data Analytics
The tourism and travel industry generates huge amounts of data every second. Apart from storing this data, it is very important to analyze it correctly. Because this information contains golden clues for the future of your business and your customers’ loyalty to you.
It is not possible to remember all your customers’ information or keep notebooks about them. Who travels where, what they like, what kind of journey they prefer or where they want to stay… Isn’t it quite difficult to keep all this in mind or record it somewhere? Not at all for AI assistants. On the contrary, if you are working with an integrated system, the data about your customers’ preferences are backed up and analyzed by the system. In this way, you can create appropriate campaigns for your customers and have all the necessary insights to improve your business.
For example, let’s say you run a hotel. You have been providing satisfaction surveys to your customers for a long time. Even if these surveys are filled out and stored, you will not be able to know what your customers need unless they are analyzed correctly. This is where artificial intelligence technologies can analyze the data and reveal the needs of your customers in an up-to-date manner. Moreover, it is possible to reveal your shortcomings rather than customer needs. If your customer profile is constantly changing, there are changes you need to make to ensure customer loyalty.
Remember, customer satisfaction and loyalty is the most valuable capital of every business!
3) Analyze Your Customers’ Emotions Through Social Media
It would not be wrong to say that we live on social media today. Aside from meeting our need to share our experiences, thoughts and feelings with our environment and people through social media, this has become such a big industry that the experiences shared on social media have become extremely valuable information. These experiences are often shared about airlines, hotels or restaurants.
Nowadays, some travel companies are using artificial intelligence tools to track how their users rate their experiences in real time. If a customer posts about your travel company’s delays or complains about the hygiene of your hotel rooms, AI tools analyze these posts. Smart assistants then communicate with customers simultaneously or inform your team to do so. It ensures that you are always up to date with your customers’ requests and needs.
4) Personalize Travel Plans to Meet Your Customers’ Needs
We mentioned that travel plans and organizations are becoming increasingly digitalized; we are also aware that all this information, data, is stored somewhere. This is where smart assistants and artificial intelligence systems will soon be able to offer personalized travel plans to your customers. If your customers are a couple who go on vacation every year on their wedding anniversary, why not offer them a travel plan in their favorite location?
This is how you can make your customers feel that you care. So how do you do all this? The answer is quite simple: Your roadmap in the technological world: Exairon!
5) Transform the Travel Experience
Travel experiences and arranging trips can be a daunting and complex process for many of us. Problems such as confusion in dates and times, problems such as not being able to catch the vehicles you will use, delays and/or cancellations can cause irreversible mistakes.
Artificial intelligence-supported smart assistants that you will start using with Exairon offer the opportunity to improve your customers’ travel experiences with pre-travel reminders and information about instant changes. This system not only improves your customers’ travel experiences, but also greatly facilitates the work of your employees, one of your most important internal stakeholders, and lightens their workload. While preventing complaints and grievances, there is no need for communication processes that will put employees in a difficult situation, and you have the opportunity to transfer efficiency to the parts you need.
With Exairon Autonomous Customer Experience platform, you can notify your employees to take action in a short time. Notifications regarding the requests, complaints and suggestions of your customers and other external stakeholders who reach you through your digital channels reach you without wasting time.
The need for both you and your customers to stay up-to-date is taken under control with a single platform. Preventing problems caused by lack of communication and errors becomes possible with the artificial intelligence-based support offered by Exairon.
Your digital support platform is also with you in road assistance, one of the most important problems in travel processes. You can instantly share the navigation notifications needed with your users and notify the journey map before the journey.
6) Digitize Your Accommodation/Event and Onsite Events Experience
You can reduce the stress on your users and employees in accommodation experiences with Exairon.
By digitizing the Check-In and Check-Out processes and running them on a single platform, it is possible to make the lives of your customers and employees easier and to obtain useful data by keeping more accurate records of your customers. Analyze your customers’ check-in and check-out habits, give them reminders and improve the experience of both your employees and your customers by running all processes on a single platform.
Do you have information to share about your property? Do you need to keep your customers away for a while for a small renovation on one floor? Or has the breakfast time changed that day? Maybe you have a theater show scheduled for tonight in your event hall. Let your customers know all this on a single platform. Share the necessary information with your customers and keep your customer communication up-to-date and lively. Actively stand by your customers and gain loyalty.
You can even manage room service requests on a single platform and respond quickly to your customers’ needs. On the other hand, you will keep accurate records of your customers. If you have a customer who orders the same meal from room service every time they stay with you, surprise them on their next visit.
A New Page in Customer Experience with Exairon
Exairon is an Autonomous Customer Experience Platform. We can give a very satisfying answer to the question of what this means. Exairon is a platform that aims to provide communication and experience improvements for the business-customer-employee triangle. It offers you a highly integrated technological approach to communication and interaction in order to improve experiences. So how does it do this?
Exairon Autonomous Customer Experience Platform is involved in your customer communication and business development processes with its digital presence. It aims to improve your customer relations and interaction with digital support tools known as smart assistants or virtual assistants. With its benefits and advantages such as tracking your customers’ needs, making your company accessible in the digital world and cost reduction, Exairon is not only your customers’ friend but also yours.
